Safe Host has developed its proprietary secured Trouble Ticketing system, InsideEyes™, for management of problems, maintenance and as a communication medium with its clients. Customers are encouraged to use the system wherever possible in order to report problems, request changes or just to ask for information. A more detailed description on the use of this system, with priority categorization of events, may be found in the InsideEyes™ User Guide.
Logging on to Safe Host's extranet can be accessed on ie.safehost.net.
Safe Host engineers' response time to tickets depends on the criticality of each request.