SafeOffice™

Safe Host provides a complete range of services to ensure efficient and cost effective operations of your data centre. Our approach is to offer various service modules that gives customers a granular view on their IT spend.

Safe Host has designed SafeOffice™ to provide a complete solution for the customers IT users & workstations.

The service extends IT care to the support of end-user’s equipment with their office and mobile access to business critical applications. High availability of the networks, servers, workstation and key applications is achieved in conjunction with other Safe Host services. SafeRestart™ is available for Disaster Recovery workplaces at Safe Host premises.

Scope - Service Activation

  • Installation of PC (desktops & laptops)
  • Connection to the local area network (LAN)
  • Installation of operating system, utilities, standard office applications, security applications (anti-virus)
  • Configuration of shares, maps and directory structure, including security
  • Customisation of user profile
  • Installation as per standard domain configuration established for desktops and laptops; security and usage policies configuration; anti-virus with central administration; monitoring and alertingConfiguration of group policy (login constraints, admin rights, user profile)
  • Email configuration
  • Provisioning, Set-up, integration and support of networked printers; and multi-function devices Installation of USB attached scanning devices on PC
  • Anti-spam and anti-virus

Scope - Service Operation

  • Patches and updates for operating system and standard applications
  • Application minor version updates
  • Virus scanner checks and updates
  • Operating system checks
  • Maintenance of standard desktop and laptop images
  • Hardware failure investigation and resolution (Vendor maintenance coordination)
  • Software failure investigation and resolution
  • Emails, printers/scanners, shares, maps problem investigation and resolution
  • Inventory management of hardware and software
  • License management

Scope - Service Assistance

  • Configuration of user profile on Desktop or Laptop (printers, shares)
  • Email and Telephone support
  • InsideEyes™ ticketing
  • Onsite support

For more information about SafeOffice™, or any other Safe Host service, please contact Sales at Tel: +41 22 884 5020.

  • If you want us to contact you, please fill this form or call us on +41 22 884 50 00.